The San Gabriel/Pomona Regional Center (SG/PRC) guide

How do I reach SG/PRC?

How do I reach my SG/PRC service coordinator?

• Put it in writing.SG/PRC staff emails end in @sgprc.org; look in your inbox for one from your coordinator. No address? Use the form on SG/PRC’s Contact Us page and pick “Contacting my SC.”
• Call their direct line.SG/PRC’s staff directory lists every coordinator with a direct phone number. SG/PRC hasn’t posted a callback deadline. If a few business days pass with no answer, try the next step.
• Can’t wait? Press 0.Call (909) 620-7722 and press 0. Ask the receptionist for the Officer of the Day or an On-Duty Specialist. They step in when your coordinator is out and something is urgent.
• Then the manager, then the On-Duty Team.Press 0 and give the operator your name; SG/PRC says they will find your coordinator’s manager. Still stuck? Email the On-Duty Team at Ondutyteam@sgprc.org, which logs and tracks every request.
• Keep a log.After each call, note the date, the person’s name and what they said. Reply on the same email thread each time, so the whole story stays together.
• Want a different coordinator?You can ask for one. By law, your coordinator stays only if everyone agrees. Tell their manager what isn’t working.

What can SG/PRC pay for?

• Adaptive skills trainingA professional teaches life skills in your home, like getting dressed or using money, so they can do more for themselves.
• RespiteA short break for you, while another adult is with your family member.
• Behavior servicesSupport for behavior that’s hard on the person or the family.
• Day programsPrograms on weekdays where adults build skills and make friends.
• Help living on your ownHelp for adults who have their own place, or hope to.
• Social recreation and campThings to do for fun, like art, swimming or camp.
• RidesTransportation to the programs in your plan.
• DiapersFor kids 3 and older.

SG/PRC pays only after other help. Medi-Cal, insurance, IHSS or the school pays first when it should.

How do I get adaptive skills training through SG/PRC?

1. Write to your coordinator.Tell them you’d like Aldera to provide adaptive skills training, and copy us at team@aldera.org. Here’s the email.
2. SG/PRC reviews the plan.You can ask for a plan review any time. SG/PRC has 30 days to hold it, or 7 days if it’s needed for health and safety or to keep someone living at home.
3. Stuck? Ask the On-Duty Team.If your coordinator is out or an approval stalls, email Ondutyteam@sgprc.org, or call (909) 620-7722 and press 0. SG/PRC says the team helps with services and approvals.
4. We come to your home.After approval, our first visits are at home. We learn what a normal day looks like and agree on goals with you. That’s also when the number of hours gets worked out.

SG/PRC’s online portal has account pages that show approved services and their start dates. Ask your coordinator whether your family can use it, or ask them to email you once the approval goes through.

How do I get the psychological report and IPP from SG/PRC?

• Ask your coordinator in writing.Name each report you need, and say whether you want it picked up, emailed or mailed. The state guide on SG/PRC’s website calls a written request a good idea.
• 3 business days to see the file.By state law, SG/PRC must let you look at the file within 3 business days, and a phone request counts. Any charge is only for the cost of copies, and it’s free if you can’t afford it.
• Your IPP.Each planning meeting should end with a list of agreed services, signed by SG/PRC. For the full IPP, ask your coordinator. SG/PRC then has 45 days from your request to provide it, written in your language.
• For IHSS and SSI.For IHSS, the county asks for its SOC 873 form, signed by a licensed professional. The county can also accept other papers, like an IPP, that include the same details and a licensed professional’s signature. For SSI, send Social Security every report you have; it says this speeds up the decision. A child who can't judge danger may also qualify for IHSS protective supervision.

How do I get help at school in the San Gabriel and Pomona valleys?

1. Send a dated, written request.Use the contact listed for your district below, and keep a copy. The law’s timelines start once the district has it in writing.
2. Expect a plan within 15 days.In that time, the district must give you a written plan for the testing. Rowland tells parents to call the school if it hasn’t come by then.
3. Your signature starts 60 days.Within 60 days of getting your signed plan, the district must test your child and hold the IEP meeting. Long school breaks don’t count.
4. Bring SG/PRC to the table.The law lets you bring people who know your child, so invite your coordinator. Ask whether SG/PRC’s Education Specialist can come too.
5. At age 3, plan the move together.By 90 days before your child turns 3, you and your coordinator meet someone from the district to make a transition plan. SG/PRC also runs online sessions on this change; ask your coordinator for the next one.

Special education offices in the valleys

• Pomona UnifiedContact the Office of Special Education, (909) 397-4648, ext. 1, at its Diamond Bar office. After you ask for testing, the principal sets up a Student Success Team meeting with you.
• Hacienda La Puente Unified (HLPUSD)Call the Special Education/SELPA Department at (626) 933-6507, and back up the call with a written request. Its parent group meets in person and on Teams, and lists the Regional Center among its partners.
• Walnut Valley Unified (WVUSD)Call the Special Education Office at the district office, (909) 595-1261, to talk through your concerns. Then send your request in writing.
• Rowland Unified (RUSD)Give a dated, written request to your school administrator, and you may send a copy to the special education office, (626) 935-8210. Rowland says children in Early Start are referred to the district at 27 to 33 months old.
• Covina-Valley Unified (C-VUSD)Call the Special Education Office at (626) 974-7000, ext. 800107, then put your request in writing. C-VUSD says it answers within 15 days.
• West Covina Unified (WCUSD)Write down your concerns in the request; WCUSD says it replies within 15 days. Reach the Special Education Office at (626) 939-4600, ext. 1307; SG/PRC can also refer preschoolers straight to the district.

Walnut Valley, Covina-Valley and West Covina families can join the East San Gabriel Valley SELPA’s open parent meetings: (626) 966-1679.

How do I become an SG/PRC client?

Getting started

1. Reach out to intake.Call (909) 710-8338, email LantermanIntakeReferrals@sgprc.org, or use the intake portal. The portal asks you to make an account first. You can also walk into an SG/PRC office and ask for a Referral Specialist.
2. SG/PRC learns about you.It collects records and may do testing. You won’t pay for any of it.
3. SG/PRC gives you an answer.This can take up to 120 days. A child who is 3 or 4 may qualify for a while, even without a diagnosis.

Want the details on who qualifies? See our eligibility page.

Where can parents find support?

• Parents’ Place Family Resource & Empowerment Center.SG/PRC partners with this parent center in West Covina. It gives families of children with special needs information, training and parent-to-parent support, in English, Spanish, Mandarin and Vietnamese. Call (626) 919-1091, or read about it.

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